Customer Service Rep II - Remote Eligible

Investigator Support Coordinator

Location: Indianapolis, IN

Schedule: Monday to Friday, 10:00 AM – 7:00 PM EST (Saturday shifts required several times per year)

Pay Rate: Starting at $22.00/hour

Duration: 1 year contract

About the Role

We are seeking a bilingual Investigator Support Coordinator to join our team and help advance healthcare by supporting investigative sites. This role is ideal for someone passionate about customer service, detail-oriented, and fluent in English and Spanish or Portuguese.

Key Responsibilities

• Communicate lab results, flags, and test cancellations to investigator sites, sponsors, and affiliates.
• Resolve accession holds and update project teams on delays.
• Maintain accurate database records and coordinate additional testing needs.
• Respond to project-related inquiries via phone and email.
• Track and report metrics, document service failures, and escalate unresolved issues.
• Act as a liaison between internal teams and external clients.
• Ensure patient safety and advocate for investigator site needs during process changes.

Qualifications

• High school diploma required.
• Minimum 2 years of phone-based customer service experience.
• Must be bilingual in English/Spanish or English/Portuguese.
• Strong verbal communication, organizational, and problem-solving skills.
• Ability to multitask and work independently in a fast-paced environment.
• Experience in the pharmaceutical industry is a plus.

Why Join Us?

You'll thrive in a learning-based culture that supports your professional growth. You'll gain global experience, work independently within a collaborative team, and play a meaningful role in advancing healthcare.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Nov 10, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.