Caregiver Service Specialist

Caregiver Service Specialist

Help at Home is hiring a Caregiver Service Specialist! This is a hybrid role. Must be able to commute to the office four days per week.

Job Summary: The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.

Essential Duties/Responsibilities:

• Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems.
• Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
• Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
• Proactively reaches out to new caregivers to welcome and support them.
• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
• Reviews caregiver satisfaction surveys and takes action where needed.
• Appropriately handles caregiver questions and issues.
• Performs other related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Education and Experience: At least 18 years of age. High school diploma or GED required. Bachelor's degree preferred. One (1) to two (2) years of customer service or related experience required. Other requirements pursuant to state or local rules as applicable.

Required Skills and Abilities: Excellent organizational skills; ability to multitask and manage multiple responsibilities. Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. Strong problem-solving skills; ability to deal with conflict in a professional manner. Ability to multitask and manage multiple responsibilities. Basic computer literacy and typing skills. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Travel Requirements: Little to no travel required - ability to commute to the office is required

Physical Requirements: Ability to move or traverse about in offices, including ascending and descending stairs. Ability to communicate effectively and clearly with others to exchange information.

Data Security and Privacy Statement: At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.