Business Operations Coordinator

Business Operations Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Business Operations Coordinator is responsible for the management of business processes within the Workforce Operations Division of the Indiana Department of Workforce Development. This position also serves as administrative support to the Chief Workforce Officer.

Essential duties and responsibilities include:

• Facilitating a variety of business processes and assisting with project coordination of initiatives in the workforce division.
• Maintaining reports and tracking tools that inform and drive improved business practices and operational performance.
• Reviewing, updating and maintaining business process documents and procedures.
• Providing excellent, professional, internal and external customer service by assessing customer needs, providing assistance and working to timely resolve issues.
• Serving as a point of contact and technical consultant to division staff, clarifying and interpreting procedures, providing references and resolving issues.
• Maintaining positive working relationships with various DWD departments including workforce programs, fiscal, human resources, legal and IT teams.
• Managing and maintaining calendaring and administrative assistance support for the Chief of Workforce Officer. Additionally, developing and maintaining department calendar of events and conferences.
• Managing a variety of human resource functions for the workforce operations division including facilitating new employee onboarding activities, employee recognition processes, coordination of intern activities, and maintaining employee job descriptions.
• Developing and sharing monthly reports related to areas of responsibility.

Salary for this position traditionally starts at $42,900.00, but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Research and compile information on specific aspects of the program such as procedures, needs and policies.
• Answer customer questions about program policies and procedures.
• Establish, organize, and maintain current and historical files related to the program.
• Assist in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
• Maintain, monitor, and order program assets.
• Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.
• Schedule, prepare, and disseminate all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

You must meet the following requirements to be considered for employment:

• Specialized knowledge of program area including pertinent rules and regulations.
• Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research, analyze, and compile specific topics related to program area.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Specialized knowledge of accounting and budgeting.
• Able to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs. The State of Indiana offers a comprehensive benefit package for full-time employees which includes: three medical plan options, wellness rewards program, health savings account, deferred compensation 457(b) account, two fully-funded pension plan options, leave policies, education reimbursement program, group life insurance, referral bonus program, and employee assistance program.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.