Membership Services Coordinator

Membership Services Coordinator

Are you a customer service-oriented individual that can remain calm in high pressure situations? The Indianapolis Zoo is looking for a dynamic Membership Services Coordinator who will go above and beyond for all our Indianapolis Zoo members and guests.

As part of the Membership Services team, this role is instrumental in promoting the Zoo's mission to protect nature and inspire people to care for our world. This position requires a professional attitude and demeanor and the ability to remain calm and composed in stressful situations. Excellent attention to detail and the ability to handle multiple tasks simultaneously are crucial to this position's success.

What You'll Do

• Process membership sales from web, phone and mail orders, including data entry, card printing, address corrections and database updates.
• Review and correct Front Gate membership transactions for accuracy and adherence to database protocols.
• Respond to member inquiries via phone, email, and voicemail, resolving issues and processing refunds or changes as needed.
• Maintain accurate and current voicemail/email messaging and ensure communication aligns with Zoo brand voice.
• Assist with members-only events (e.g., Breakfast with Santa), including planning, prep and staffing.
• Liaison with GO! Membership program partners; manage application processing, member communications and program reporting.
• Track Indianapolis Zoo license plate sales and prepare regular reports.
• Maintain inventory and organization of Membership materials across locations.

What We're Looking For

• One (1) year of related work experience in a customer-facing role is required.
• High school diploma or equivalent.
• Strong attention to detail and multitasking abilities.
• Ability to remain calm and professional when working with the public.
• Proficiency of Microsoft Excel, Word and Outlook is required.

Bonus Points

• Experience in data entry or working with membership/ticketing software.
• Experience with CRM systems (such as Raiser's Edge), Galary or email marketing platforms.
• Associate or bachelor's degree from an accredited institution.

Why the Indianapolis Zoo?

Join a mission-driven team where your attention to detail and positive customer interactions help make a global impact. As a unique institution accredited as a zoo, aquarium, and botanical garden, the Indianapolis Zoo offers an inspiring environment for innovation, education, and conservation.

How to Apply:

Interested candidates must submit an online application to the Indianapolis Zoo's website. Include a resume, cover letter, and salary requirements to be considered.

Apply today and help us amplify the voice of conservation.

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.