Sr Operations Engineer

Senior Operations Network

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Operations Network, you will play a critical role in maintaining and enhancing the organization's network infrastructure. You will be responsible for managing complex network environments, performing diagnostics, and implementing solutions across a variety of platforms and technologies.

The Main Responsibilities

• Utilize SolarWinds to monitor, manage, and troubleshoot network devices from vendors such as Juniper and Cisco.
• Perform upgrades and maintenance on Cisco IOS, Fortigate, and Juniper devices within data center environments.
• Configure and troubleshoot Juniper SRX/MX, Cisco Meraki, SDWAN, and FortiGate devices.
• Collaborate with the Security team to conduct audits and vulnerability assessments of network hardware.
• Lead incident diagnosis, corrective actions, and root cause analysis for network issues.
• Prioritize and organize work requests independently based on system criticality and departmental needs.
• Manage vendor relationships for hardware/software evaluation, installation, upgrades, and repairs.
• Conduct preventative maintenance on network infrastructure components.

What We Look For In A Candidate

Certifications preferred: CCNP, Security+, JNCIP-SEC. Minimum 5 years of technical experience in a customer call center environment. Associate degree in Engineering, Electronics, Networks, or equivalent experience (7+ years). Experience with DS0/DS1 circuit testing. Strong command of TCP/IP, routing protocols, and IP addressing. Hands-on experience with Cisco, Juniper, Alcatel routers, and UNIX commands. Firewall expertise including Juniper SRX and A10. SDWAN experience with Cisco Catalyst/Viptela. Preferred Qualifications: Deep understanding of firewalls, especially Juniper SRX and Cisco Firepower. Proficiency in IP Address Management (IPAM) systems. Experience resolving complex network issues involving routers, CSU, power, and carrier services. Advanced knowledge of IP routing across multiple platforms and protocols including TCP/IP. Skilled in using advanced commands in Cisco, Juniper, Alcatel, and UNIX environments. Strong background in MPLS and SDWAN troubleshooting. Familiarity with Wireless Access Points, remote switches, MUXs, and VOIP systems. Ability to diagnose and isolate physical layer problems using software and hardware tools. Understanding of VOIP, long-distance, and international dialing and routing. Proven ability to handle complex network assignments including implementation, change management, and acceptance testing. Skilled in resolving trouble tickets and conducting maintenance on network monitoring equipment. Strong customer service orientation and ability to work in a 24x7 call center environment. Proficient in using internal tools and trouble ticketing systems. Willingness to work off-hours, on-call, and during holidays. Demonstrated leadership in mentoring, training, and coaching team members.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.