Specialist Technical Account Manager, Customer Success Services

Oracle Customer Success Services Role

Participate in a training to develop customer management skills and capabilities. Engage in learning activities and gain exposure to areas of the business that are foundational to customer success and service. Work with a team of TAM professionals to collaborate and build foundational customer management skills in a team setting. Gain exposure to the portfolio of Customer Success Services offerings and understand the key components to the successful delivery of services. Have an opportunity to understand escalation processes as it relates to delivering the Customer Success Services portfolio of services.

Have a BA/BS degree in relevant field or equivalent experience. Minimum 3.3 GPA preferred. Initiative-taking self-starter capable of working independently and in a team setting. Exceptional professionalism and work ethic. Strong written and verbal communications. Ability to learn quickly and adapt to changing job duties and deadlines. Possess effective communication, customer management/engagement, project management skills. Ability to work cross-function and manage multiple projects/tasks simultaneously. Demonstrate competency of interpersonal skills, team leadership, business acumen, relationship building.

Develop and manage the Oracle customer relationships with small accounts, and with other TAMs support medium or large accounts to maximize the customer's use of Oracle Services. Work with some assistance and supervision. Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures. Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements. Coordinate delivery of Oracle Services, aligning contracted services with customer goals and objectives. Responsible for delivering to the contracted terms at scope, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Learning to identify and submit delivery leads for new opportunities and contract renewals.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion. Short term disability and long term disability. Life insurance and AD&D. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre-tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal. Voluntary benefits including auto, homeowner and pet insurance.