Servicenow Deployment - director

Infrastructure Cloud Operations Director

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centers to optimize performance and minimize downtime. Those in cloud operations at PwC will focus on managing and optimizing cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems.

Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success. You create a healthy working environment while maximizing client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards, the Firm's code of conduct, and independence requirements.

As part of the Infrastructure - Cloud Operations team you are responsible for the strategic direction and execution of cloud operations initiatives. As a Director, you set the strategic direction, lead business development efforts, and oversee multiple projects while maintaining impactful executive-level client relations.

Responsibilities include:

• Direct the strategic vision and execution of cloud operations initiatives
• Lead efforts in business development and oversee numerous projects
• Cultivate executive-level client relationships to achieve impactful outcomes
• Drive business growth and shape client engagements
• Mentor emerging leaders to uphold PwC's standards of quality and integrity
• Collaborate across the PwC Network to enhance client satisfaction and productivity
• Promote technological advancements, fostering a thriving environment for people and technology
• Identify market gaps and convert them into successful opportunities for the firm

What you must have:

• Bachelor's Degree
• 10 years of experience

What sets you apart:

• Master's Degree in Computer and Information Science, or Management Information Systems preferred
• Certification from a leading cloud or service management provider
• Excelling in delivering impactful solutions in dynamic environments
• Leading complex projects and integrating feedback
• Communicating at an executive level
• Serving as a mentor and advocate for your team
• Excelling in creating and maintaining professional relationships
• Leading development of thought leadership and sales resources
• Believing in the importance of diverse teams