Service Coordinator

Service Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Bureau of Developmental Disability Services - Service Coordinator monitors BDDS placements which support individuals with intellectual disabilities in attaining their highest level of independence through skill acquisition and enhancement, while ensuring their health and safety. In this role, you will monitor and facilitate the services provided to individuals with developmental disabilities in Indiana and will be responsible for Intake, Eligibility, Level of Care, and Service Monitoring functions. Each Service Coordinator has a specific caseload and specialized assignment. The ideal candidate is required to have a bachelor's degree in social services or a health-related field plus a minimum one (1) year experience working with individuals with disabilities or qualifications as required in 460 IAC 6-5. Ability to travel is required.

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Monitor key performance indicators to ensure program effectiveness.
• Assist in developing, updating, and monitoring all policies and procedures related to the program area.
• Answer customer questions about program policies and procedures.
• Act as technical consultant to stakeholders to clarify and interpret policies and procedures.
• Prepare and disseminate monthly and annual program reports.
• Review the budget and program assets are allocated appropriately.
• Monitor compliance and make recommendations to the program to increase efficiencies.
• Prepare training materials and train agency employees on program requirements and usage.
• Deliver communication plans and communications.
• Serve as a liaison between agency and other state and federal agencies.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

You must meet the following requirements to be considered for employment:

• A Bachelor's Degree and 1+ year of experience, or
• An Associate's Degree and 3+ years of experience, or
• At least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience. Working knowledge in program subject matter obtained through experience and/or education. Specialized knowledge of program area including pertinent rules and regulations. Basic knowledge of all source materials and references including federal and state laws governing the programs. Ability to implement new principles and policies and discern any far-reaching implications. Ability to communicate effectively. The ability to apply general rules to specific problems to produce answers that make sense. Ability to work effectively with a wide variety of stakeholders. Working knowledge of accounting and budget principles. Able to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs. Benefits of employment with the State of Indiana include: three (3) medical plan options (including RX coverage) as well as vision and dental plans, wellness rewards program, health savings account, deferred compensation 457(b) account, two (2) fully-funded pension plan options, leave policies, education reimbursement program, group life insurance, and more.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.