Sales Manager, Lead Management Services

Sales Manager, Lead Management Services

This role is based at our corporate office in Dallas, TX or Remote. This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Sales Manager, you will be helping hotels consistently grow market share and outperform competitors. On the Lead Management Services team reporting to the Manager, you will work on projects including assisting hotels, managing sales leads, and producing revenue with proficiency and strategy through qualification, negotiation, and closing sales for hotels, via several group and transient lead sources.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Assist hotels, handling all incoming leads with proficiency and strategy that leads to improving overall hotel financial profitability and growing RevPAR Index (market share) for each hotel in a portfolio of properties.
• Initiate preparation of proposals and contracts on hotel guestrooms and meeting space with availability and pricing.
• Coordinate customer specifications (including room, food and beverage, and meeting space requirements) via the identified lead management system. Enter and maintain a pertinent account and booking information following defined standards.
• Prioritize leads based on group sales strategy and factors affecting group rates, availability, and value.
• Discuss contracts and commission agreements with end-user customers and intermediaries.

How you will collaborate with others:

• Engage with Hilton Worldwide Sales, Convention Bureau, and Intermediaries to retain existing customers and secure new business for the Hotel.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
• Collaborate with peers to assist in PTO coverage support for other LMS models.

What deliverables you will take ownership of:

• Host regular sales calls with your hotel teams, providing strategic insight, market discussion, and real-time updates on existing opportunities, culminating in detailed meeting minutes.
• Initiate the preparation of proposals and contracts for hotel guestrooms and meeting spaces, including availability and pricing.
• Engage in outside sales activities including property visits and industry conferences.

You have these minimum qualifications:

• Two (2) years of hotel/hospitality sales experience
• Understanding of sales and catering techniques, and event services
• Experience with data storytelling and conducting professional presentations to stakeholders
• Strong negotiation skills

It would be useful if you have:

• Proficiency with Delphi.fdc, MeetingBroker and OnQ systems
• Sales experience at a Hilton branded property (full-service preferred)
• Hotel Revenue Management knowledge

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.