Principal Site Reliability Engineer

Site Reliability Engineering (SRE) Role

The rapid adoption of advanced software in vehicles marks a new era for automakers and consumers, bringing both advantages and challenges. As part of Site Reliability Engineering (SRE) at General Motors, you'll join a dedicated team focused on enhancing the reliability, efficiency, and scalability of our distributed systems. We leverage engineering principles to manage operations effectively and build solutions that enable us to grow without sacrificing performance or quality. Our SREs work closely with software development teams, acting as specialists in reliability and production engineering, with a focus on automation, observability, and shared responsibility. We are looking for individuals who are passionate about maintaining the health of our infrastructure while optimizing for reliability and cost-efficiency. This role involves a blend of software engineering and systems engineering skills to keep our services resilient, robust, and scalable.

This role is for a hands-on position as an Individual Contributor (IC). As an SRE IC, you will focus on enhancing the reliability, efficiency, and performance of our services. You'll work closely with other engineers to develop automated solutions, respond to incidents, and drive improvements across our infrastructure. The expectation for this role is that you will maintain a hands-on approach, whether it's through scripting, troubleshooting incidents, or improving observability. As an IC, you will be at the forefront of solving technical challenges and making impactful improvements that directly enhance the quality of service for our users. The role requires a blend of software engineering and systems engineering skills to address complex production challenges effectively.

Key Responsibilities:

• Automation and Reliability Improvements: Develop tools and software to automate operational processes, improve system reliability, and reduce manual intervention.
• Observability and Monitoring: Lead, implement, and improve monitoring and observability frameworks, enabling proactive detection and resolution of incidents.
• Incident Response: Participate in an on-call rotation to diagnose, troubleshoot, and mitigate production incidents, ensuring minimal downtime and swift resolution.
• Collaboration with Development Teams: Work alongside developers to ensure the quality, scalability, and reliability of our services. Practice shared ownership of services in production, fostering a "You build it, you run it" culture.
• Service Level Management: Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively.
• Engineering for Reliability: Strong understanding of common application reliability patterns, with hands-on experience implementing them.
• Failure Analysis and Post-Incident Reviews: Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence. Champion a culture of continuous improvement.
• Cost Efficiency: Evaluate system performance and advocate for optimizations that reduce infrastructure costs while maintaining service reliability.

About GM: Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Why Join Us: We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds, and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview: From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally.

Non-Discrimination and Equal Employment Opportunities (U.S.): General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Accommodations: General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.