Operations Manager, HCA

Leadership Role At Datavant

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Key Responsibilities

This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce.

• Leadership Responsibilities
• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant.
• Escalates customer issues/concerns/problems in a pro-active and timely manner
• Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations
• Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
• Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
• Recruits and hires competent, qualified staff commensurate with defined job responsibilities.
• Ensures that staff is oriented, timely trained and the competence of staff is assessed annually.
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
• Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely.
• Administers payroll bi-weekly.
• Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations.
• Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters.
• Adheres to Code of Conduct policy + Confidentiality.
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Customer Service Skills
• Meet with Directors, Administrators, or COO's to discuss service issues/opportunities and resolve complaints timely.
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management.
• Customer Retention and Satisfaction.
• Organize and conduct Monthly and Quarterly Business Reviews with customer per region.
• Ensure monthly staff meetings, daily huddles are maintained per site.
• Responsible to assist Director of Operations with day to day responsibilities as assigned.
• Performs all other duties as assigned.

Qualifications

What you will bring to the table:

• A High School Diploma or GED,
• Must be 18 years of age or older,
• Must have valid driver's license,
• Driving record and Proof of Insurance that is acceptable per company's driver policy,
• Demonstrated ability to lead people and achieve defined results,
• Exceptional organizational and multi-tasking skills to manage competing priorities,
• Proven track record for problem analysis and resolution at both a strategic and functional level,
• Excellent written, oral and interpersonal communication skills,
• Ability to Telecommute per HR requirements,
• Proficient skillset with Microsoft Office suite and ability to learn new technology software + platforms,
• Ability to travel as needed/ required for the position
• Bonus points if:
• Four-year degree in business or related field,
• RHIT or RHIA certification,
• 2 years of ROI or Operational Management experience in related field,
• Knowledge of ROI and HIM Services,
• Typing skills (50 wpm)

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.