On - site Technology Support Technician

Join EY's On-Site Technical Support Team

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a member of the On-Site Technical Support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician

Support and maintenance of all technology within EY conference rooms:

• Microsoft Surface Hubs – Understand how to configure surface hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls.
• Additional technologies - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site Technician

Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.

ServiceNow ticket management; prioritizing tickets and awareness of SLAs

Supporting Microsoft Windows and MAC operating systems

Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365

Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

Printer support (installation, configuration, relocation, and troubleshooting)

Event and Meeting Support (may occur on-site or off-site)

Occasional travel may be required to support other EY locations, client engagement sites, or off-site events

Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)

VIP/White Glove support

Occasional after-hour support may be required

Interpersonal Skills an On-Site Technician Should Have

Outstanding customer service skills

Excellent communication skills

Great team mentality

Self-motivated, organized, detail oriented, ability to multi-task

Desire to learn and build a career as unique as you are

Experience Requirements

2+ years of on-site technical support experience, or degree in related discipline

EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

What We Offer You

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are You Ready to Shape Your Future with Confidence? Apply Today.

EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.