L1 Network Technician (field Services)

Join Our Team in Indianapolis, IN

NTT DATA Services is looking for a reliable and motivated individual to join our Field Services team. This entry-level role is perfect for candidates with hands-on experience in physical network installations and basic network troubleshooting. The position focuses on rack and stack, patch cabling, and supporting network device deployments in various environments.

Key Responsibilities

• Perform rack and stack of network devices, servers, and related equipment.
• Install, terminate, and test Ethernet cables (copper; fiber experience a plus).
• Follow cabling best practices for patch panels and cable management.
• Assist with cable management to maintain organized infrastructure.
• Use basic console commands (ping, assign IP address, copy/paste configuration) for device setup and troubleshooting.
• Support device connectivity and resolve basic network issues (e.g., verifying link lights, checking cable continuity).
• Install and replace wireless access points (WAPs), including mounting, cabling, and basic configuration.
• Conduct visual inspections of network rooms, racks, and cabling layouts.
• Perform basic cable tracing and labeling as directed.
• Document findings with photos and simple reports.
• Identify obvious physical issues (e.g., disconnected cables, poor cable management) and report to senior staff.
• Document installations and updates to network diagrams as directed.
• Collaborate with senior engineers and client IT teams onsite and remotely.
• Escalate unresolved or complex issues to L2 engineers or third parties.
• Maintain a safe work environment and follow all safety protocols.
• Physical ability to lift/carry equipment, climb ladders, and work in confined spaces.
• Willingness to work at heights up to 12 feet (ladders) and up to 40 feet (scissor lifts) as needed.
• Work in various environments: data centers, office buildings, construction sites.
• Perform other related tasks as required.
• Must have reliable transportation, be able to drive up to 500 miles, be willing to fly longer distances, and be away from home 75%; must live near a major airport.

Knowledge and Experience

• Basic understanding of network device connectivity and cabling standards.
• Familiarity with console access and basic network commands (ping, IP assignment).
• Experience with cable testing tools and equipment preferred.
• Experience installing and replacing wireless access points (WAPs) preferred.
• Low voltage cabling experience a plus, but not required.
• Exposure to LAN survey activities (visual inspections, cable tracing, documentation) a plus.
• Ability to read and follow network diagrams and instructions.
• Good problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused and proactive approach to tasks.

Qualifications

• High school diploma or equivalent required; technical school or coursework in IT/networking a plus.
• 2 years of experience in network installation, cabling, or related field preferred.
• No certification required; willingness to learn and obtain certifications as needed.
• Existing OSHA-10, Scissor Lift, and Fall certifications a plus; willingness to obtain at company expense required.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.