Knowledge Operations Specialist

Salesforce Knowledge Operations Specialist

Duration: 4 months December 2025 - March 2026 Location: Hybrid, onsite 2-3 days/week - Indianapolis Salesforce office Position Overview The Knowledge Operations Specialist will provide critical support to the Legal and Corporate Affairs Knowledge and Enablement Management KEM team during a four-month contract period. This role will focus on enterprise policy updates knowledge article publishing and operational support to ensure seamless continuation of knowledge operations workflows. Key Responsibilities:

• Knowledge Article Management
• Support knowledge updates and publishing across Confluence and multiple Salesforce orgs
• Assist with knowledge content governance and quality assurance processes
• Support CAP Compass content updates and cross-linking initiatives
• Help maintain AI-ready knowledge formats and structures
• Policy Documentation Support
• Assist with enterprise policy management updates and publication in Confluence
• Assist with Standard Operating Procedures SOPs reviews and updates
• Administrative Project Support
• Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements
• Support management of legal knowledge subscriptions and Do Not Call list management and updates
• Submit regular status reports on progress

Must Have Skills/Experience:

• 3-5 years experience in knowledge management/operations legal operations or similar field
• Strong project coordination and administrative skills
• Experience with content management systems and documentation workflows
• Excellent attention to detail and ability to manage multiple priorities
• Strong written communication skills
• Ability to work independently with minimal supervision

Preferred Skills/Experience:

• Experience with Salesforce platforms and knowledge base management
• Familiarity with legal or compliance documentation
• Background in policy management
• Knowledge of AI/agent content preparation

Success Metrics:

• Successful maintenance of knowledge article publishing schedules
• Timely completion of policy updates and compliance training support
• Timely queue and case/matter management
• Effective handoff documentation for permanent team member return

Job Type & Location:

This is a Contract position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $35.00 - $42.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Indianapolis, IN.

Application Deadline:

This position is anticipated to close on Nov 15, 2025.