Help Desk/desktop Support Analyst

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.

Responsibilities:

• Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.
• Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.
• Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.
• Provide guidance and support to end-users experiencing technical difficulties.
• Monitor system performance and address potential issues proactively.
• Document resolutions and maintain accurate records of support interactions.
• Install, configure, and update software applications as required.
• Collaborate with other IT team members to implement improvements and optimize workflows.
• Deliver exceptional customer service while maintaining a detail-oriented approach.
• Ensure compliance with internal IT policies and procedures.

Requirements:

• Proficiency in Active Directory for user account management.
• Strong knowledge of Microsoft Windows 10 operating systems.
• Experience in basic troubleshooting of software and hardware issues.
• Familiarity with managing service desk tickets and workflows.
• Excellent communication and problem-solving skills.
• Ability to work both independently and as part of a team.
• Prior experience in a help desk or desktop support role.
• Commitment to delivering high-quality technical support.