Field Service Engineer

Field Service Engineer

Are you an engineer who thrives on solving complex technical challenges—where precision, safety, and innovation truly matter? Join Comecer, a global leader in containment and aseptic processing technologies, and play a vital role supporting life-saving therapies across radiopharma, pharma, and cell & gene therapy facilities throughout North America. As a Field Service Engineer, you won't just fix equipment—you'll be a trusted technical partner to some of the most advanced scientific organizations in the world.

You'll support, install, and maintain some of the most sophisticated equipment used in regulated environments, including:

• Radiopharma Systems + Shielded hot cells and automated synthesis & dispensing modules
• Vial and syringe filling systems
• Shielded LAF and sterility testing isolators
• VPHP sterilization generators and modules
• Dose calibrators and solid target processing systems
• Pharma & Biotech Systems + Aseptic filling systems for liquid & powder APIs
• Potent API (PAPI) and ATEX isolators
• Modular Sterility Testing Isolators (MSTI)
• Baby Phill™ small-batch vial filling systems
• Fully automated RTU vial, syringe, and cartridge filling lines
• SuperTrak™ Pharma Flow Fillers & Speedy Glove™ technology
• Cell & Gene Therapy (ATMP) Solutions + Modular Cell Culture Isolators (MCCI)
• FlexyCult™ incubation systems
• ValueCell Fill platforms

Your Impact

Field Service & Technical Excellence

Troubleshoot, repair, and maintain Comecer equipment at customer sites across the U.S. and Canada

Provide remote Level 1 & 2 technical support via phone and online help desk

Perform preventive maintenance, calibrations, leak testing, and filter replacements

Execute Site Acceptance Tests (SAT) and participate in IQ/OQ/PQ activities

Clearly explain diagnoses and repairs to customers with professionalism and confidence

Document service activities using FUSION service management software

Commercial & Customer Partnership

Support the growth of after-sales service offerings, including maintenance agreements, upgrades, and spare parts

Manage spare parts, consumables, and inventory to ensure customer uptime

Assist in negotiating service contracts and maintenance packages

Organize and maintain technical documentation, manuals, and spare parts lists

Build strong relationships with customers, vendors, and internal teams—representing both Comecer and ATS brands

Growth & Development

Participate in ongoing technical and product training

Collaborate across engineering, sales, and service planning teams

Expand your professional network within advanced therapy and pharmaceutical manufacturing

What You Bring

5+ years of industrial technical experience (Mechanical/Electrical diploma or equivalent)

Strong troubleshooting skills in electrical, mechanical, pneumatic, and hydraulic systems

Experience working with automation systems and control interfaces

Ability to read and interpret technical drawings and documentation

Proven customer-facing experience in time-critical, regulated environments

A continuous improvement mindset with experience in root cause analysis

Excellent communication skills in English (written & verbal)

Exceptional time management, attention to detail, and resilience under pressure

Proficiency in Microsoft Office applications

Travel Requirements

Eligible to travel domestically and internationally within 30 days of hire

Legally authorized to operate a motor vehicle (essential job function)

Why Comecer?

At Comecer, your work directly supports innovative therapies that change lives. We offer:

• Exposure to advanced, highly regulated technologies
• A collaborative, international engineering environment
• Opportunities for technical growth and specialization
• A role where your expertise is trusted, visible, and valued