Customer Service Representative

Customer Service Representative Opportunities

Leidos is seeking full-time and part-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

What's in it for you?

• Monday - Friday schedule with no weekend work
• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
• Immediate and ongoing training to support your success
• Discounted Leidos stock purchase and other Employee Discounts
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)
• 11 paid holidays per year (pro-rated if part-time)

Customer Service Representative Opportunities available:

• Full-time (30 - 40 hours a week)
• 11:35 am – 8:05 pm ET in Indianapolis, IN (subject to change based on customer needs)
• Opportunities for split shifts, upon approval of the manager

As a Customer Service Representative, you will:

• Reply to calls and emails from the public on housing and FHA mortgages
• Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
• Deliver excellent customer service in a high-volume call center, including responding to customer complaints
• Document customer email and phone communications within an internal database

To be a successful Customer Service Representative, you will possess:

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
• Excellent time management skills and dependability
• Experience with MS Office (Outlook, Word, Teams)
• Strong written and verbal communication skills including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of contact center experience or telephone customer service experience.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

• Call Center (Omnichannel) background.
• Experience in rental property management or mortgage servicing, including handling complaints.

The pay for this position is $17.00 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/).

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Leidos is an equal opportunity employer/disability/vet.