Customer Service Representative

Customer Service Representative

We are looking for a customer service representative to join our team in Lawrence, Indiana. In this contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.

Responsibilities:

• Respond to customer inquiries via phone and email with professionalism and efficiency.
• Process customer orders accurately and ensure timely tracking and delivery.
• Collaborate with internal teams to resolve customer issues and streamline workflows.
• Maintain detailed records of customer interactions and order statuses using relevant software.
• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.
• Address inbound calls and emails promptly, providing clear and helpful information.
• Support data entry tasks to ensure the integrity of customer and order information.
• Coordinate with shipping providers to monitor and update delivery timelines.
• Assist in scheduling appointments and managing calendars for client services.
• Deliver exceptional service while adhering to business casual attire guidelines.

Requirements:

• Proven experience in customer service roles, preferably in call centers or similar environments.
• Strong communication skills, both verbal and written, with the ability to engage directly with customers.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Familiarity with order entry and tracking systems such as P21.
• Ability to handle inbound and outbound calls effectively.
• Experience with email correspondence and data entry.
• Detail-oriented with excellent organizational skills.
• Ability to work collaboratively with internal teams to achieve customer satisfaction.