BMV Director Of Branch Operations

Director of Branch Operations

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview

The Director of Branch Operations supports the Executive Director by managing daily operations. You will ensure that Branch Operations are performing efficiently and meeting scorecard outcomes. You will supervise the Deputy Director, Data Analyst, Administrative Assistant, and others who have an impact on assessing and monitoring internal improvements. You will also develop policies, procedures, and evaluative methods to measure progress toward goals. This position serves in the BMV Branch Operations offices at the Indiana Government Center in Indianapolis, Indiana.

Salary: The salary for this position traditionally starts at $75,010.00 annually but may be commensurate with education and experience.

A Day in the Life

Responsibilities include:

• Supervise Deputy Director, Administrative Assistance, Data Analyst and other members of the Central Office Branch Operations the department.
• Achieve operational objectives as outlined on the internal performance scorecard.
• Oversee the creation, implementation, and evaluation Branch Operations initiatives, programs, and projects.
• Recognize areas for internal improvement and develop plans for improvement.
• Lend expertise to departments on agency initiatives, programs, projects, and manuals.
• Participate in and lead Branch Operations and/or other department meetings.
• Identify departmental objectives, establishes goals, and empower progress to improve all facets of operations.
• Create and approve memos, policies, standard operating procedures, manuals, and forms.
• Maintain accuracy of Branch Operations policies, standard operating procedures, manuals, and forms. Update as appropriate.
• Support all branch leasing initiatives.
• Support Regional Managers and daily functions of all BMV branch operations.
• Maintain and update information on the statewide branch information and contact lists.
• Maintain additional records for the department as needed.
• Oversee the daily and long-term operations of the self-service terminals.
• Submit requests for system upgrades/changes that support Branch Operations initiatives.

The job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may be changed or assigned at any time. This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success

+ Four year college degree or equivalent experience.

+ Broad knowledge of all BMV/C transactions and branch flow.

+ Extensive knowledge of all source materials and references, such as Manuals, Standard Operating Procedures, and all BMV/C Policies and Procedures.

+ Broad knowledge of STARS database.

+ Ability to comprehend, analyze, interpret and correlate material and make recommendations on implementation in current programs.

+ Ability to assist in the developing and implementing of new principles and policies and discern any far reaching implications.

+ Ability to establish program goals, priorities and methodology.

+ Strong verbal and written communicating skills.

+ Ability to maintain effective working relationships.

+ Ability to handle and manage multiple projects or tasks at one time.

+ Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.