Supervisor Of Client Services

Supervisor of Client Services

Independent Living Services Simcoe County (ILS) is a leading Ontario Health funded Not for Profit Agency providing support and services to adults wishing to live independently and well in their homes. Through our programs and services, we are able to assist adults living with permanent physical disabilities and seniors aging at home lead dignified, productive and independent lives.

The Supervisor of Client Services provides leadership to ILS Attendants in delivery of client services. This position will advance a positive work culture, while managing risk and ensuring compliance with legislation, policies, and procedures within ILS. The Supervisor of Client Services will monitor the quality of care that is delivered to clients and be responsible for the supervision of the daily coordination and operations of the client services within assigned areas. Reporting to the Manager of Client Services, this leader will be a key player in managing the Attendants who are delivering quality care to ILS clients.

The ideal candidate will possess:

• Post-secondary degree or diploma in the human services or other health care related field.
• 2-4 years of supervisory experience with community support sector or other related field preferred.
• Knowledge of community resources and relevant legislation related to community support services and experience working in a unionized setting.
• Experience using Microsoft computer software, and Databases for the purpose of scheduling, statistical tracking, and reporting.
• Demonstrate ability to motivate staff, knowledge, and capable in applying principles of coaching, mentoring, and performance management.
• Demonstrate customer service, conflict resolution, problem-solving and effective communication skills (verbal and written, active listening).
• Highly organized, ability to prioritize assignments, and excellent time management skills.

This position consists of a set schedule from Monday-Friday, 8:30am-4:30pm, as well as an On-Call rotation (including rotational weekends and evenings). The purpose of the Client Service On-Call is to respond to after-hours-time sensitive safety situations and unplanned scheduling matters for staff and clients that occur outside of ILS's regular Planning Centre business hours.

This is a 6-month Contract Full-Time position with the possibility of extension. Scheduled time in the Orillia office will be required, as well as some travel within Simcoe County. Your site office may change to a different location in Simcoe County based on operational needs. Access to a reliable vehicle and valid insurance for travel is required.

In keeping with our continuing efforts towards greater representation, we welcome applicants with relevant lived experience and candidates with a broad reflection of identities including Black, Indigenous, People of Colour (BIPOC), 2SLGBTQI+, age, abilities and socioeconomic background. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), ILS provides accommodation, accessible formats, and communication supports at all stages of the hiring process. We acknowledge that the land on which we work in is the traditional territory of the Anishinaabek Nation. The Wendat and the Haudenosaunee Nations have also walked on the territory over time. We acknowledge the enduring presence of Indigenous people and are grateful to have the opportunity to be present in the territory.

Please note, only successful candidates will be contacted.