Personal Lines Customer Service Representative

Personal Lines Customer Service Representative

Come join our amazing team here at The Dan Gilbert Insurance Agency. We pride ourselves on creating a company culture that allows our staff to succeed. We focus on developing a passionate team-family oriented organization. We pride ourselves on our outstanding reputation and community involvement. We celebrate our team with appreciation events such as axe throwing, tickets to local sporting events, company cookouts, and so much more. We pour into our staff with impressive leaders and role models as well as career development opportunities.

The Personal Lines CSR at Dan Gilbert Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks:

• Competitive Pay + Commission
• 75% paid Health Insurance Coverage
• Fully paid dental and life insurance
• Matching 401k options and pension
• Ability to craft your calendar with flexible remote working opportunities
• 37.5 hour work week and option to compress your week for every other Friday off
• Staff appreciation events: A lot of them and they are a lot of fun
• Healthy snacks in the office
• Mentor Program
• Extremely generous PTO and holiday time off
• 100% paid professional development
• Job stability in a growing industry

Responsibilities:

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications:

• Minimum five years of personal lines insurance experience or an equivalent combination of commercial lines experience, education, and training
• Active North Carolina Property and Casualty License
• Excellent customer service is required, as well as the ability to build and maintain strong internal and external relationships

Compensation: $50,000.00 - $60,000.00 per year