Account Advisor, Private Client Services

Personal Insurance Account Servicing Position

Status: Exempt

Job Summary: Servicing, retention, and rounding of personal insurance accounts. Responsible for all service-related activities within the book of business. The candidate will work directly with producers, clients, and prospects to ensure comprehensive coverage according to agency procedures and standards.

Primary Responsibilities:

• Manage all account transactions including applications, quotations, ID cards, proposals, summaries, endorsements, cancellations, certificates, binders, billing, follow-up, and correspondence on assigned accounts in accordance with the agency's procedures and timelines.
• Service personal lines accounts in a manner that eliminates gaps in coverage, thus reducing E&O exposure.
• Coordinate expirations so as to contact clients and obtain renewal information on assigned accounts in accordance with the agency's timelines and procedures.
• Prepare quotations, coverage summaries and comparisons, proposals, and recommendations needed to ensure clients' and prospects' understanding of coverage.
• If necessary, obtain information, deliver, and/or present quotes to clients out of the office.
• Review new applications for underwriting acceptability, completion, and accuracy.
• Review new business, renewals, and endorsements to insure items were received as requested and processed accurately.
• Survey policy coverage and identify and work cross-selling and upgrading opportunities.
• Actively work toward helping producer(s) achieve assigned new business sales goals.
• Maintain client files on the agency management system(s) and use same for processing all transactions and to document conversations.
• Effectively utilize all carrier websites or programs required to quote or maintain policies for clients or prospects.
• Maintain an effective suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items.

Participate in seminars and other training to maintain required licenses and to develop knowledge and skills.

Participate in special projects and perform other duties as requested.

Personal And Organizational Development:

Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.

Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.

Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.

Interacts with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.

Knowledge, Skills, And Abilities:

Working knowledge of personal lines coverages and policies.

High School education or equivalent with a minimum of 3 years' insurance.

Completion of AAI, CIC or CISR designation preferred.

Property & Casualty Insurance License.

Ability to analyze complex insurance situations, needs, and options and communicate these options both verbally and in writing in a clear, concise manner.

Ability to understand written and oral communication, and interpret abstract information.

Advanced knowledge of insurance markets and reference to markets.

Knowledge of insurance rating and underwriting procedures.

Ability to carry out complex tasks with many concrete and abstract variables.

Strong computer skills with and familiarity with tools such as Outlook, Excel, Word, and AMS360.

Ability to manage complex projects simultaneously.

Ability to work independently and take the lead on all elements of client servicing when necessary.

Negotiation and presentation skills.

Working Conditions:

Fast-paced environment.

Large number of multiple steps in a complex system performed with accuracy and speed is essential to the successful completion of tasks.

Any other duties as requested.

Applicants will be tested.