Manager - Digital Operations

Manager - Digital Operations

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Manager – Digital Operations

Location: India

Description: We are seeking a Manager – Digital Operations to take end-to-end ownership of strategic initiatives, solution design, and digital transformation programs. This role offers a unique opportunity to work at the intersection of business, technology, and operations, ensuring delivery excellence while shaping innovative solution frameworks for clients and internal initiatives. As a Manager, you will not only drive the execution of high-impact transformation programs but also contribute to solutioning, pre-sales engagements, test-and-learn pilots, and continuous improvement initiatives—playing a pivotal role in strengthening Indegene's digital operations backbone in alignment with our growth strategy.

Responsibilities:

• Lead the design, solutioning, and execution of strategic digital operations initiatives across functions.
• Partner with clients, business teams, and technology stakeholders to translate business challenges into scalable digital solutions.
• Drive end-to-end program management for key transformation projects ensuring on-time delivery and measurable outcomes.
• Develop innovative solution frameworks for proposals, RFPs, and client engagements to strengthen business positioning.
• Identify operational gaps, define process improvements, and deploy automation/digital accelerators for efficiency.
• Build and manage cross-functional teams, ensuring seamless collaboration between strategy, operations, and technology units.
• Track and report KPIs, ensuring alignment of initiatives with organizational strategy and client objectives.
• Ensure compliance, governance, and quality standards in solution delivery.
• Mentor and develop high-performing teams, fostering a culture of innovation and continuous improvement.
• Stay ahead of industry trends in digital operations, AI/automation, and solutioning to provide thought leadership.

Desired Profile:

• 10–12 years of proven experience in digital operations, consulting, or solution design in a client-facing environment.
• Strong track record of leading strategic initiatives and managing large-scale transformation programs.
• Expertise in digital platforms, automation, AI/ML, analytics, and enterprise technology landscapes.
• Excellent problem-solving and solution-architecting skills with ability to balance business and technical aspects.
• Experience in client engagement, pre-sales solutioning, and RFP responses.
• Strong business acumen with ability to align initiatives to revenue, cost optimization, and customer value.
• Demonstrated leadership in managing cross-functional/global teams.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to thrive in a fast-paced, ambiguous environment with strategic vision and operational execution.
• MBA/Engineering background preferred; consulting experience will be an advantage.

Good to have

EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.