Order Management / Customer Service For International Manufacturer

Order Management / Customer Service Specialist

International manufacturer in Pompano Beach is looking for a detail-oriented Order Management / Customer Service Specialist to serve as the primary liaison between customers and internal teams. You'll manage the complete order lifecycle from initial placement through delivery, ensuring exceptional customer service and smooth operations.

$21.00 per hour / Direct Hire / Excellent Benefits!

Responsibilities:

• Process customer orders and maintain accurate records in ERP system
• Provide timely order status updates and delivery estimates to customers
• Coordinate with Sales, Logistics, and Technical Support teams
• Handle customer inquiries, returns, warranties and account setup
• Prepare monthly sales reports and support trade show activities
• Resolve customer issues and serve as their internal advocate

What We're Looking For:

• 5+ years of customer service experience, preferably in manufacturing
• Strong communication skills with a positive, problem-solving attitude
• Proficiency with office software and ERP systems (QuickBooks experience preferred)
• Ability to multitask effectively and work independently
• Detail-oriented with strong organizational skills
• Multilingual capabilities are a plus

The Perks:

• Competitive salary with comprehensive benefits (medical, dental, vision, 401k, life insurance and long-term disability)
• Monday-Friday schedule (8am-5 pm)
• 13 paid holidays plus PTO
• Opportunity to work with a global manufacturing leader

To apply for the Order Management / Customer Service position, please submit your resume in response to this ad or fill out an application on our website.

Impact Staffing is a local staffing and recruiting company with a team of Atlanta-area recruiters ready to help you find work. We specialize in administrative, warehousing, and manufacturing jobs. If you have questions or need assistance, please call our Tucker office.

Impact Staffing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity) national origin, disability, age (40 or older) or genetic information including family medical history.