Sales Support Administrator

Sales Support Administrator

Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

The Customer Relations Team is a unified department that streamlines support for both internal and external clients. This team is responsible for managing business contracts, processing orders, handling billing, and serving as the single point of contact for all customer care needs. The Customer Relations – Sales Support role is integral to ensuring seamless contract management and responsive support, primarily for our sales teams. This position works closely with the Customer Relations teams to deliver accurate billing, maintain contract records, and facilitate efficient communication across departments, all while upholding the highest standards of service and operational excellence.

Responsibilities include:

• Manage a high volume of incoming requests via the ticketing system.
• Maintain contract records in the billing system, including entry of new contracts, updates and ongoing maintenance of existing contracts, meter collection and data entry, adding or removing devices and services, and processing billing contracts and managing billing changes.
• Ensure contracts comply with company standards and customer agreements.
• Process billing for all maintenance contracts, reviewing invoices daily for accuracy.
• Monitor and resolve missing meter; proactively obtain readings from customers when needed.
• Assist customers with invoice inquiries, providing clear explanations of base charges, overages, and adjustments.
• Prepare maintenance proposals and manage renewals, billing adjustments, or cancellations as required.
• Address internal sales requests and concerns with accuracy and efficiency.
• Deliver timely responses on assigned projects, tasks, and inquiries.

Things we are looking for include:

• High school diploma or equivalent required; Associate's or Bachelor's degree plus.
• Experience with e-automate or similar ERP/order management systems a plus.
• Confidence in Microsoft Office Suite skills (Word, Excel, Outlook).
• Intermediate mathematical skills.
• Strong communication skills (verbal and written) with a professional demeanor.
• Strong listening skills.
• Ability to manage competing priorities and meet deadlines in a high-volume environment.
• Strong problem-solving and conflict-resolution skills.
• High attention to detail and accuracy.
• Team-oriented mindset with the ability to also work independently.
• Adaptability to changing processes and procedures.
• Ability to perform in a fast-paced environment.

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Benefits include:

• Up to 20 days of PTO
• Up to 7 paid sick days
• 12+ paid holidays
• Paid parental leave
• Comprehensive health, disability life, dental, and vision plans
• 401(K) & retirement plans
• Tenure incentives at 5-, 10-, and 20-year mark(s)
• Continued education reimbursement
• On-going training & development opportunities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $50,000-$55,000.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!