Digital Service Technician

Impact Field Service Technician

Impact Networking specializes in the service and support of Konica, Kyocera, Ricoh, and Hewlett Packard Multi-Function printing products. We focus exclusively on Digital Equipment and Solutions that position Impact Networking a step ahead of our competitors. Impact Field Service Technicians strive to provide the highest level of customer service while ensuring productive and reliable equipment performance.

Impact offers a one-of-a-kind career opportunity with dedication to developing our Service Professionals for success and future opportunities with our Impact Service Desk, Integration Team & Managed IT opportunities with Impact.

We offer extensive training through our manufacturers, and we promote and provide on-going education. We are a structured service organization that provides achievable targets and 6-month reviews with the opportunity for raises and promotions commensurate with performance.

Responsibilities:

• Provide onsite customer service, field repair, and maintenance of digital office equipment at our customers' facilities
• Install, troubleshoot, maintain, and provide preventative maintenance of Digital Imaging devices within a territory
• Maintain a positive, professional behavior and project a positive and supportive image of self and Impact Networking
• Route service calls in a manner to reach response time goals within territory

Qualifications & Experience:

• High school diploma or equivalent required
• Previous experience servicing Konica, Kyocera, Ricoh and/or HP Digital Office equipment preferred.
• Strong communication and customer service skills
• Performance driven, success-oriented individuals
• Ability to work on your own and as part of a team
• Ability to do light lifting of at least 50 pounds
• Requires a valid state driver's license

Seeking candidates with current or previous experience as:

Field Service Technicians, Electronics Technicians, Mechanical Technicians, Computer Technicians, Automotive Technicians, Entry Level Technicians, HVAC Technicians, Robotics Technicians, Printer Technicians, Imaging Technicians, Copier Technicians, ATM Technicians.

What Drives Impact:

• Innovation : We embrace change because innovation lives outside the comfort zone.
• Passion : We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty : We are fiercely transparent and consistently honest.
• Fun : We fuel work with fun, knowing life's too short for boring.
• Low Ego : We champion ideas over titles, because brilliance knows no rank.
• One Team : We win as a team, we lose as a team, we are one team.

Compensation: The typical base salary for this role is $45,000-$60,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In:

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans