Time And Attendance Specialist (support Helpdesk)

Time And Attendance Specialist

The Time And Attendance Specialist provides technical support, troubleshooting, and user assistance for enterprise Time And Attendance (T&A) systems within HHS. The role serves as the primary point of contact for employees, managers, and HR staff seeking help with timekeeping, leave requests, payroll interfaces, and workflow approvals. The specialist ensures timely resolution of issues, accurate data capture, and compliance with federal regulations, policies, and HHS procedures.

This position requires in-depth knowledge of time and attendance systems, HR/Payroll processes, and federal workforce policies. Strong communication skills, analytical abilities, and customer service orientation are essential to support a large, distributed workforce in a federal environment.

Key Responsibilities

Helpdesk Support

• Provide Tier 1 and Tier 2 support for HHS employees and managers using enterprise Time and Attendance systems.
• Respond to inquiries related to leave requests, time entry, approvals, and system errors.
• Troubleshoot system issues, document resolutions, and escalate to technical teams as necessary.
• Monitor helpdesk ticket queues and ensure service level agreements (SLAs) are met.
• Provide guidance to users on workflow, approvals, and reporting features.

System Maintenance & Administration

• Assist in the configuration, testing, and deployment of system updates, patches, and new features.
• Support workflows for leave and time approvals, employee schedules, overtime, and exception handling.
• Validate time and attendance data to ensure accurate payroll processing.
• Assist with system access requests and role/permission management in coordination with HRIT and Security teams.
• Conduct regular audits to identify data discrepancies or system anomalies.

Documentation & Reporting

• Maintain user guides, standard operating procedures (SOPs), and knowledge base articles.
• Document troubleshooting steps and resolutions for recurring issues.
• Generate reports for HR, payroll, and management to support decision-making and compliance requirements.

Training & Stakeholder Support

• Provide end-user training and support for new or updated system functionality.
• Serve as a subject matter expert (SME) on timekeeping and leave policies.
• Collaborate with HR, payroll, and IT teams to improve system functionality and user experience.
• Assist with communications related to system updates, deadlines, and policy changes.

Compliance & Audit Support

• Ensure all time and attendance activities comply with federal policies, HHS regulations, and payroll guidelines.
• Support audits by providing documentation, reporting, and corrective action as needed.
• Maintain confidentiality and data security in accordance with FISMA, Privacy Act, and agency policies.

Qualifications and Skills

• U.S. Citizen and eligible to obtain a Public Trust clearance .
• Bachelor's degree in Business Administration, Human Resources, Information Systems, or related field preferred.
• 5+ years of experience supporting Time and Attendance or HR/Payroll systems in federal or large enterprise environments.
• Knowledge of Time and Attendance systems (e.g., Kronos, PeopleSoft, Workday HCM, Oracle Time and Labor).
• Strong understanding of federal workforce policies, payroll processes, and leave administration.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong customer service and communication skills.
• Experience in a helpdesk or end-user support environment.

Desired Skills and Competencies

• Experience working in federal HR environments , particularly within HHS or other civilian agencies.
• Knowledge of PeopleSoft HCM Time and Labor, Core HR, or Workday Time Tracking modules.
• Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy.
• Experience conducting user training and creating documentation.
• Ability to analyze timekeeping data for trends, errors, and compliance issues.

Flexible work from home options available.