Account Manager (project & Business Development)

Account Manager (Project & Business Development)

We're looking for a collaborative, motivated, and organized team player who thrives in a fast-paced, creative environment. This role is ideal for someone with around 2-3 years of relevant professional experience (or equivalent transferable skills) who is eager to grow their career in client services and make an impact within our rapidly expanding New York office.

You will have the opportunity to support a range of exciting projects — from client proposals and event delivery to strategic research and internal initiatives. This role will allow you to build strong client relationships, contribute to new business growth, and be part of a global creative team.

At Imagination, our Beliefs and Behaviours guide everything we do: Respect, Rigour, Creativity, and Bravery. We're looking for someone who shares these values and is excited to help us deliver world-class experiences.

Key Responsibilities

Client Development

• Lead new business pitches, including research, brief development, creative input, and budget coordination
• Build and expand professional relationships with prospects and clients
• Contribute to thought-leadership content and support industry networking opportunities.
• Ensure accurate documentation of client and project information in our systems
• Support development of client case studies and marketing materials

Project Delivery

• Support a variety of B2C and B2B experiences such as product launches, customer events, press events, employee engagement, and virtual experiences
• Collaborate with strategy, creative, production, and account teams to ensure projects meet client objectives, budgets, and timelines
• Assist in preparing detailed budgets and coordinate with finance teams on reconciliations
• Support onsite logistics including venue arrangements, event materials, travel coordination, and client support
• Travel occasionally to support project delivery

Team Collaboration & Leadership

• Mentor and guide junior team members (including those outside your direct reporting line)
• Partner with senior leadership to track and report on project resourcing needs
• Contribute ideas to elevate the agency's work and processes
• Foster strong working relationships across teams, demonstrating flexibility and a team-first mindset

New Business & Marketing

• Prepare and maintain new business presentations and credentials decks
• Coordinate award submissions and maintain case study libraries
• Support social media and marketing initiatives where relevant

Administration & Office Culture

• Organize meetings, agendas, and materials for internal and external stakeholders
• Assist with expense and time reporting for senior leadership
• Contribute to the planning of office events, staff meetings, and social activities
• Support initiatives that build culture, such as sourcing branded items, team activities, and community initiatives
• Maintain onboarding resources to ensure new team members are integrated smoothly

Skills, Knowledge and Expertise

• Around 2-3 years of relevant professional experience in client services, project coordination, or a related field
• Effective communication skills, with the ability to engage confidently with colleagues, clients, and partners at all levels
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
• High attention to detail, accuracy, and efficiency
• Proficiency in Microsoft PowerPoint, Excel, Google Slides, and Google Sheets
• Numeracy and database management skills
• A proactive, solutions-focused mindset with openness to learning and applying new tools and approaches
• Nice to have (not essential): event management experience, familiarity with video production, or experience coordinating executive travel and logistics
• Adaptability: Ability to research and identify suitable venues, suppliers, and partners (local knowledge a plus but not required)

Benefits

What we can offer you:

• Work with a state-of-the-art product and deliver it to exciting and innovative brands
• Learning and development opportunities that contribute to professional growth
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence
• Opportunity to contribute to large-scale, high-impact projects from day one

Benefits and perks offered:

• Comprehensive paid time off benefits
• Hybrid work model, where our team comes into the office a minimum of 3 days per week
• Generous parental leave
• Up to 4% safe harbor company 401k match
• Comprehensive, low-cost health benefits

About Imagination

Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialize in Consulting, Destinations, Content and Live Events. We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023. Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google. For more information, please visit imagination.com or follow @imaginationglbl on social.

Our Beliefs and Behaviours: We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success: We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions. We believe rigour results in better choices... so we ask precise, provocative questions. We believe bravery tames the unknown... so we demand ambition, confident that together we can meet 'never been done before challenges'. We believe respect builds stronger teams and continued success... so we recognize the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.

Global Inclusivity Statement: At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organization. We are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed. By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive. Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking. Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences. Bravery stands up for what's right - We confront biases and advocate for progress. Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.