Servicenow Developer / Administrator

Servicenow Administrator/Developer

Illumina is seeking a highly motivated and team oriented ServiceNow Administrator/Developer specializing in one or more ServiceNow applications such as ITSM, ITAM, SAM, HR and WSD. In this role, you will drive solutions on the ServiceNow Platform by predominantly configuring and developing ServiceNow modules by building workflows, business rules, and integrating data from other systems. You will monitor and troubleshoot issues regarding the health, availability, performance and issues of the platform. You will need strong analytical and problem-solving skills to support the organizations growing ServiceNow platform.

Responsibilities:

• Build, configure, and maintain the ServiceNow platform via incident, request and problem resolution.
• Provides day-to-day operational support and maintenance including planned maintenance outages.
• Keep platform updated via regular patching, upgrades and health scan resolutions.
• Develop workflows and catalog items as part of enhancements and projects to meet business needs.
• Monitor and fine tune plugins to achieve optimum performance levels.
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy.
• Provides analysis of problems while working toward solutions to technical issues.
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
• Act as a Tier-2/3 support for system 7x24x365.

Requirements:

• At least 5 years in IT Development experience with 2 or more years working as a ServiceNow developer with extensive experience with one or more ServiceNow modules such as ITSM, ITOM, HR, and WSD.
• On-call flexibility, including, unplanned and planned maintenance and outages.
• Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script.
• Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)
• Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira.
• Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization (preferred)
• Experience with ServiceNow's Common Services Data Model (CSDM) (preferred)
• Experience working in a regulated environment within a global company (preferred)
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)

Education:

Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.