Waiting Room Customer Service Attendant

Waiting Room-Customer Service Attendant

The Waiting Room-Customer Service Attendant is responsible for providing excellent customer service. Oversees the day-to-day operations of the HVI and Surgical Waiting Rooms, checking patients in on the surgical side and managing the list of patients on the HVI side. Attends to the needs of the families of those in surgery for both One Day Surgery and HVI. Oversees ordering of coffee and coffee supplies as well as office supplies, trains new volunteers, and coordinates volunteer efforts on both sides of the room.

Responsibilities:

• Assists wheelchair patients when appropriate.
• Calms upset patients expressing understanding and empathy.
• Completes incident reports on injuries and helps care for injured.
• Greets and welcomes patients, visitors and staff.
• Provides telephone assistance to upset/confused patients.
• Refers patients to appropriate physician, appointments, or department; gives directions and information as needed.
• Remains knowledgeable of new physicians and specialty areas.
• Retrieve wheelchairs from all areas.
• Observant for security risks and communicates such risks to the appropriate department.
• Routes suggestions and concerns to proper people.
• Orders coffee, coffee supplies and office supplies for Surgical/HVI waiting room.
• Trains new volunteers, and coordinates volunteer efforts for both the Surgical and HVI waiting rooms.

About Us: Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: human.resources@carle.com.

The compensation range for this position is $15 per hour - $24.32 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.