Technical Support Admin
Illinois Staffing
Job Posting
Job Description Main point of contact onsite for IT equipment and access. Provide support for desktops, laptops, printers, peripherals, networking infrastructure and other computer related devices. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Track all the IT assets and inventory. Complete RMA processes for IT equipment. Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends. Provision and maintain user access. Ensure all incidents are tracked in the ticketing system. Write, update, and edit knowledge base articles Complete preventative maintenance for hardware and software services. Flexible availability for occasional on-call support, which may include weekends and holidays. Report security issues. Additional duties and responsibilities as assigned.
Skills and Requirements Experience with Windows and MacOS Ability to maintain end user warehouse devices such as thermal label printers, all-in-one desktop PCs, iPhones, and 2D barcode scanners. Strong understanding and maintenance of wireless networks in industrial production environments assisting remote network engineering teams. Some experience administering users and groups in Microsoft Entra ID (formerly Azure Active Directory) and M365 Admin. Experience managing devices via Microsoft Intune or similar industry MDM. Ability to prioritize work based on department and production objectives Solid Inventory Management skills. Excellent written and verbal communication skill