T700 Field Service Representative - Poland Depot

T700 Field Service Representative - Poland Depot

The GE Aerospace Field Service Representative (FSR) will provide on-site support and technical assistance to the customer T700 engine depot activities located in Deblin, Poland. The position requires a deep understanding of the T700 engine and depot maintenance policies and practices. While in this role, the FSR will act as the liaison between GE Aerospace and the customer. The FSR will provide detailed assistance to the customer establishment of depot activities utilizing best practices and FLIGHT DECK principals and tools to support the T700 engine.

This role supports depot activities for the T700 engine located at WZL1 Depot – Deblin, Poland. At GE Aerospace, we pride ourselves on creating an environment that supports professional growth and innovation. Employees enjoy competitive benefits, opportunities for development, and a collaborative atmosphere that drives success.

As a Field Service Representative, you will act as the single point of contact for customers, providing timely and satisfactory resolution of concerns related to the maintenance, repair, and management of T700 engines. This full-time role requires hands-on technical expertise, strong customer interaction skills, and the ability to ensure production schedules are met. In this role you will play a critical role in supporting GE Aerospace's commitment to quality and customer satisfaction.

Key responsibilities include:

• Serve as the single point of contact for customers, ensuring timely resolution of concerns related to T700 engines.
• Establish and maintain on-site contact to provide ongoing technical and business support to assigned customers.
• Utilize in-depth knowledge of engine repair and maintenance practices and troubleshooting to help customers quickly resolve issues and maintain production schedules.
• Execute contract deliverables that meet production schedules while closely ensuring safety of operations.
• Propose solutions outside of set parameters to address complex maintenance and troubleshooting processes.
• Act as a resource for colleagues with less experience and lead small projects with low risk and resource requirements.
• Utilize Salesforce to report benefits provided to customers and track customer interactions.
• Convey performance expectations and handle sensitive issues while fostering consensus among team members.
• Provide interpretation of data and technical instructions to the customer.
• Offer technical assistance in identifying and using special tools and best practices for T700 engine maintenance.
• Develop and recommend informal training programs to support maintenance and troubleshooting tasks.
• Assist with fault analysis, malfunction reports, and maintenance problem resolution while maintaining a focus on system safety.
• Review maintenance actions to identify training needs or deficiencies and improve practices.
• Support logistics tasks, including work scope reviews, maintenance scheduling, data recording, and hardware tracking.
• Apply FLIGHT DECK operating model principles to root cause analysis, issue resolution, and trend analysis.
• Demonstrate best methods for disassembling, repairing, and assembling engines and components.
• Draft and submit clear and concise field event reports to GE Product Support Engineering (PSE) and internal program managers.
• Proactively engage in activities aimed at reducing customer cost of ownership and increasing availability.

The ideal candidate is a hands-on professional with advanced experience in T700 engine maintenance particularly at the depot level of maintenance. They possess strong analytical and communication skills, thrive in international customer environments, and are committed to driving customer satisfaction and product performance.

Required qualifications include:

• Bachelor's Degree from an accredited college or university or equivalent (or a High School Diploma/GED with a minimum of 4 years of experience in a field service/maintenance position as a Military Field Service Representative).
• Minimum of 3 years of field maintenance, modification, and repair experience on jet propulsion systems.
• Demonstrated strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability and willingness to travel as required and relocate to Poland.
• Advanced experience in Services & Customer Service Management.
• Hands-on experience in maintenance tasks on the T700 engine and engine components.
• Ability to work with international customers while recognizing and respecting cultural differences to meet program goals and contractual requirements.

Preferred qualifications include:

• Proven ability to document, plan, market, and execute programs.
• Analytical and quality improvement expertise.
• Ability to lead and influence GE Aerospace customers and peers.
• High degree of tact, diplomacy, and ability to work harmoniously with internationally located customer personnel.
• Thorough understanding of electronic software tools for managing large projects including development of products to aid the customer and company program managers track production and adhere to maintenance standards.

Join GE Aerospace and be part of a team that is redefining the future of aviation. This role is subject to export control laws and regulations. Candidates must meet applicable requirements under U.S. export control laws and regulations. The base pay range for this position is $ 93,800 - 140,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. This posting is expected to close on August 1st, 2025.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).