Sr. Customer Service Specialist (hybrid)

Byline Bank Sr. Customer Service Specialist

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc., is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace.

If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About the Opportunity

At Byline Bank, we're looking for hardworking, client-focused individuals to join our dynamic team. As part of our organization, you'll have the opportunity to contribute to the success of our clients and make a real difference in the communities we serve. If you're passionate about delivering quality service and thrive in a supportive, growth-oriented environment, let's connect to discuss this Sr. Customer Service Specialist opportunity!

Objective of Position

The Senior Customer Service Specialist is responsible for delivering a high level of customer service to larger, more complex leasing customer relationships.

Duties and Responsibilities:

• Answers incoming phone calls and e-mails to assist customers with a variety of Leasing transaction questions and issues.
• Researches and resolves customer issues.
• Places outgoing calls and e-mails to follow up with customers and ensure their issues have been resolved to their satisfaction.
• Maintains customer confidentiality and adheres to bank policies. Safeguards and secures customer information in work area.
• Ensures compliance with all bank policies and procedures while serving customers.
• Updates job knowledge by completing the Bank's required online training courses and participating in other educational opportunities as they are made available.
• All other duties as assigned.

Qualifications:

• High School or equivalent education required; Associate degree preferred.
• 3+ years of experience in a customer service role, managing large and more complex customer relationships.
• 1+ year of banking or financial services experience preferred.
• 1+ year of Equipment Finance & Leasing experience preferred.
• Outstanding communication skills, written and verbal.
• Maintain positive interpersonal relationships with customers and Byline team members.
• Demonstrate in-depth product and services knowledge, while serving customer's needs.
• Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
• Ability to work collaboratively with a variety of stakeholders at all levels.
• Be self-motivated with a strong attention to detail.
• Demonstrate strong organizational skills with the ability to directly manage and communicate multiple projects and priorities depending on organizational needs and strategies.
• Possess strong communication skills both verbally and in writing.
• Proficiency in MS Office Suite.

Physical Demands/Work Environment:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits:

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The hourly rate for this position is $24.00 to $32.00. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information:

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.