Servicenow Discovery Engineer

ServiceNow Discovery Engineer

The ServiceNow Discovery Engineer is responsible for implementing ServiceNow Discovery at Bank of America. The engineer will assist with implementation, maintenance, upgrades, and integrations. The engineer will interface with product owners and technical specialists to define and update ServiceNow Discovery scan capabilities. In addition, the engineer will work closely with the Software Asset Configuration Management Process Team in support of the ServiceNow ITSM program. This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards, and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks, and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow's Discovery, CMDB, and solutions to interface with other ITSM modules.
• Oversee the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and troubleshoot access issues for discovery.
• Ensuring all organizational policies and procedures are followed for all processes and application improvement efforts.
• Works directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.
• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards.
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies.
• Assists in the evaluation of reference models, blueprints, and playbooks to ensure they are fit for purpose.
• Develops software solutions to address manual and repeatable work or inefficient processes.
• Conducts on-site evaluations of third-party products being considered for firm adoption.
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers.
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains.

Required Qualifications:

• 5+ years of hands-on experience with Discovery module of ServiceNow at a large global company.
• Expert knowledge of ServiceNow Discovery, CMDB, ITSM applications.
• Experience with UNIX/Linux, Windows system administration and understanding of SAN/NAS storage, TCP/IP Networking.
• Proficiency in Unix and Windows scripting (Perl, shell, PowerShell, Javascript, etc.).
• Experience with complex and global projects.
• Strong organizational and analytical skills, ability to work with multiple groups to gather business requirements for scans.
• Experience leveraging MID servers for integration and automation.
• Proficiency in working in a fast-paced, complex, dynamic, business environment.
• ITIL Foundations certified or higher preferred.

Desired Qualifications:

• Bachelors Degree in Technology or related field.
• Experience with Structured Query Language (SQL).
• Experience with Infrastructure Asset Analysis.
• ServiceNow certifications.
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.