Servicenow Developer

Job Posting

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues.

Essential Job Functions

• Manage, develop, train, and support all aspects of ITSM modules, including Incident, Problem, Change, Service Request, and Knowledge Management.
• Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
• Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs.
• Build workflows from service owner requirements, including requests, request items, and service catalog tasks.
• Support for reporting requirements, including building reports, dashboards, and Performance Analytics.
• Manage the Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts.
• Familiar with the Field Services module, including schedule optimization, field services tasks, and work orders.
• Inventory stock, asset, and cost management, as well as Dynamic scheduling.
• Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, and system properties.
• Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards.
• Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.(REST, SOAP, MID Servers, etc.)
• Configure LDAP, scheduled jobs, reporting, and process automation.
• Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment.
• Agile Process for development and project needs, including (Enhancements, Scrum, User Story, Sprint, Testing, Releases, Client Communication)
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.
• Manage on-call module and setting up schedules and integration with TelAlert system for offshore calling.
• Maintain and configure all aspects of Virtual Assistant (AVA). Manage workflows to help solve ordinary issues and deliver results for common requests. Usage reporting to further enhance end user experience.
• Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, and automated alert groups.
• Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications.
• Familiar with Vendor Portal
• Monitor health scan and review of all activity and performance on the ServiceNow platform.
• Familiar with system upgrades and needed system plugins, including scheduling, configuring, testing, reconciliation of issues etc.
• Constant management of new ServiceNow features and unused module functionality to drive platform expansion and adoption.

Basic Qualifications

• Technical skills: JavaScript, XML, HTML, REST Web Services.
• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in computer science, management information systems, or related field preferred.
• At least 3-5 years of experience.
• Experience working with appropriate complex SNOW Management administration and maintenance.
• Experience working with company products and services.
• Experience working with company and client documentation and SNOW Management procedures.
• Experience working with complex SNOW Management implementations and organizational processes.
• Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.