Service Desk Analyst (remote)

IT Technician Opportunity

Looking to continue expanding your IT skills and experience? We have multiple openings at our client to add to their Service Desk Team. These qualified technicians would have at least six months of experience in a technical support environment handling a high volume of phone support as well as ServiceNow experience. This position is fully remote. Service Desk Analyst responsibilities you would troubleshoot could include:

• Provides technical support for all service tickets entering the Service Desk
• Evaluates issues and escalates as needed to a higher level or other resource as appropriate using the provided Service Desk Process manual
• Assists with system configuration and diagnostics, hardware and software diagnostics, and processing requests for hardware repair or replacement
• Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
• Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Use software and hardware pertinent to the detection and resolution of desktop computers and network problems
• Knowledge of Windows 10 - installing and troubleshooting
• Installing, configuring, and troubleshooting desktop hardware and peripherals
• Microsoft 365 Basic Administration
• Active Directory Basic Administration

Education: High school diploma/GED required

Interested in hearing more about this opportunity and love providing a high level of service to end users requesting support? Let's start that conversation! Please feel free to apply directly and email your resume to aelya@teksystems.com.

Pay and Benefits: The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Decatur, IL.

Application Deadline: This position is anticipated to close on Sep 12, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.