Senior Solutions Engineer

Senior Solutions Engineer

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. R1 is thrilled to introduce R37, committed to transforming healthcare financial performance so providers can focus on delivering exceptional care. R37 is pioneering an AI-driven approach to revolutionize revenue cycle management. Today we serve 95 of the top 100 hospital systems in the US and R37 will serve as the AI platform layer delivering results for our customers. Joining R37 offers the dynamic energy of a startup, backed by solid revenue, clear business value, and strong investment support.

As our Senior Solutions Engineer, you will be the technical expert and product champion who bridges the gap between our AI-driven revenue cycle technology and healthcare organizations. Drawing on your real-world experience in healthcare billing, AR management, or coding, you'll demonstrate how our solutions solve actual RCM challenges. You will work closely with sales teams, prospects, and clients to showcase our applications while serving as the trusted advisor who truly understands the day-to-day realities of revenue cycle operations. To thrive in this role, you must combine deep RCM domain expertise with excellent presentation skills and technical acumen.

Here's what you will experience working as Senior Solutions Engineer:

• Own the technical win: Lead product demonstrations for prospects and clients, translating complex AI and automation capabilities into tangible business value that resonates with RCM professionals.
• Leverage your RCM expertise: Apply your hands-on experience in billing, AR management, or coding to build credibility and speak the language of revenue cycle leaders, managers, and operators.
• Drive proof of concepts: Design and execute POCs that prove our platform's value, working closely with client teams to ensure successful technical evaluations.
• Partner with sales: Collaborate with account executives throughout the sales cycle, from discovery through close, serving as the technical and domain expert.
• Shape the product: Provide feedback to product and engineering teams based on client needs and your RCM expertise, influencing our roadmap and solution development.
• Master demo delivery: Own and optimize demo environments to showcase our platform's capabilities and ROI for different RCM use cases, independently handling configuration changes and basic customizations while collaborating with technical teams for advanced modifications as needed.

To be successful in this role, the candidate will have:

• 5+ years of hands-on experience in healthcare revenue cycle operations (billing, AR management, coding, denials management, or related areas) OR healthcare consulting focused on middle or back-end revenue cycle.
• 3+ years of solutions engineering or pre-sales experience in SaaS environments.
• Proven ability to deliver compelling technical demonstrations and presentations to diverse audiences from C-suite to end users.
• Strong understanding of healthcare IT systems, EHRs, and revenue cycle workflows.
• Experience supporting enterprise sales cycles and complex technical evaluations.
• Excellent communication skills with ability to translate technical concepts into business value.

It's a plus if you bring:

• Solutions engineering experience specifically in healthcare technology.
• Experience with healthcare data standards (HL7, FHIR, X12).
• Knowledge of AI/ML applications in healthcare.
• Track record of supporting $1M+ enterprise deals.
• Certifications in revenue cycle (CRCR) or health information (RHIA, RHIT, CCS).

Interview Logistics Notice: As part of our hiring process, selected candidates will participate in an in-person interview. Candidates located near one of our talent hubs—Atlanta, San Francisco, New York, Austin, or Chicago—will be scheduled to meet with team members in those locations. For candidates residing outside these areas, we will arrange travel to a hub for the interview. Travel accommodations will be provided as needed.

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.