Seasonal Guest Services Leader - Maggie Daley Park

Seasonal Guest Services Leader

Maggie Daley Park is looking for energetic, guest-focused individuals to join our team as Seasonal Guest Services Leaders for the winter skating season. This part-time role is essential in delivering a fun, safe, and welcoming experience for all visitors to the park’s iconic ice-skating ribbon. The ideal candidate is a confident skater with strong leadership and communication skills, and a passion for hospitality and public engagement.

Core Responsibilities:

• Act as the primary point of contact for guest questions, concerns, and escalated issues.
• Foster a warm, inclusive, and positive environment for all guests and team members.
• Respond quickly and professionally to incidents, injuries, or guest concerns, maintaining a calm and helpful demeanor.
• Monitor guest traffic flow, signage, and access points to ensure safety and efficiency across rink operations.
• Lead, support, and supervise seasonal Guest Services staff throughout scheduled shifts.
• Provide on-the-job training, guidance, and support for new and returning staff.
• Assist with scheduling, team check-ins, and daily task assignments.
• Promote strong team communication, accountability, and a high standard of customer service.
• Support the daily operations of skate rentals, ticketing, and overall guest logistics.
• Maintain cleanliness and organization across rental areas, service counters, and warming zones.
• Assist with inventory management and restocking of operational supplies.
• Report facility or equipment issues to the Operations Manager promptly.
• Help coordinate and execute special events, group bookings, and themed skating nights.
• Lead event setup, guest coordination, and post-event breakdown alongside staff.
• Complete other job responsibility and duties as assigned.

Schedule Requirements:

This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is critical, especially during peak operating times and special events.

Qualifications:

• Previous experience in a leadership or supervisory role, ideally in guest services or recreation.
• Excellent communication and interpersonal skills.
• Ability to stay composed and professional in fast-paced, high-energy environments.
• Commitment to creating a safe, enjoyable, and inclusive experience for all guests.
• Ability to work in the cold and warm weather conditions.

Physical Requirements:

• Frequent walking, standing, and occasional sitting for extended periods.
• Ability to lift or move up to 30 pounds regularly.
• May need to assist guests physically in the event of a fall or emergency.
• Reasonable accommodations will be provided for individuals with disabilities as required by law.

Compensation: $24.00/hour

Benefits:

• Paid Leave Accrual
• Sick Time Accrual
• 401(k) eligibility upon meeting eligibility

To Apply:

All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.

Recruiter Contact:

Maggie Szot – HR Manager

Phone: 312-235-7148

Maggie Daley Park is managed by ASM Global, the world’s leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.