Repair Services Associate, II

Zebra Job Opportunity

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world.

Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.

Responsibilities

• Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
• Creates work instructions, check sheets, or other process documentation.
• Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards.
• Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
• Possesses good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
• Trains associates in basic work assignments and shares information with the team in regards to new learnings.
• Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
• May perform activities to calibrate tools and maintain equipment.
• May obtain certification as an emergency responder.
• May obtain training in other areas of safety (i.e. fire extinguisher use).

Qualifications

Minimum Requirements:

• 1+ years experience
• High School Diploma or GED
• Able to work in a team environment
• Good communication and interpersonal skills
• Able to follow and understand work instructions
• Common hand tools
• Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.)

Preferred Requirements:

• High School Diploma or GED
• Able to work in a team environment
• Good communication and interpersonal skills
• Able to follow and understand work instructions

Come join the herd! Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition – our front-line workers have an average 7-year tenure!

• Healthcare, Dental & Vision, Tuition Reimbursement
• 401k with Company Match
• Quarterly Cash Incentive Opportunity
• 20 Days Starting PTO
• 2 Floating Holidays and Paid Volunteer Time Off
• Annual Shoe Allowance and free Company Apparel

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status or any other basis prohibited by law.

If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.