Patient Service Specialist

Patient Service Specialist

We are looking for a PSS who would like to join our outpatient physical, occupational, and speech therapy clinic. We see a variety of patients with different diagnoses and insurances. We are looking for someone with excellent customer service skills and preferred medical office experience. Location: 1725 W Harrison St, Suite 440, Chicago, IL- 60612 Position Type: Full Time Schedule: Monday-Friday Compensation: $21.00 - $22.00/hour based on experience

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team

Qualifications

• Minimum Qualifications
• High School Diploma/GED
• 1 Year of Front Desk Experience
• Preferred Qualifications:
• 1 Year of Medical Office Experience
• Physical Requirements:
• Ability to communicate clearly and professionally with co-workers and patients
• Ability to multi-task phone, computer, and in-person interactions
• Ability to use computer scheduling software (with appropriate training)
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions
• Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs

Equal Opportunity Employer/including Disabled/Veterans