Operations Analyst

Channel Partner Analyst

The Channel Partner Analyst serves as the first level of system support for Channel Partners, ensuring seamless operations across client platforms, data integrations, and internal teams. This role blends technical troubleshooting, client service, project support, and continuous learning to deliver high-quality outcomes for both internal stakeholders and external partners.

• Serve as primary system support for assigned Channel Partners via ticket tracker. • Troubleshoot system issues, validate fixes, and communicate outcomes clearly. • Review and document system configurations and data for client understanding. • Manage daily file failures and assign tickets to appropriate stakeholders. • Collaborate with EDI Triage team and maintain accurate open items logs. • Support ACA-related processes and strive for increased exposure in this area.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements • Client services experience (51% client services, 49% technical) • Technical skills o Ability to troubleshoot client requests • Proficiency in MS Excel and data analysis skills • Strong experience with databases, data interpretation, and manipulation. • Creative problem-solving and analytical thinking. • Excellent customer service and communication skills o Will be working closely with clients via email and phone.