Member Services Representative

Member Services Representative

A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services.

Key Details:

• Role: Member Service Associate (similar to CSR/Admin within financial services, insurance, banking, risk, or even healthcare billing/claims—NOT a call center position)
• Schedule: Mon–Fri, 8AM–4PM, 100% on-site
• Compensation/Benefits: $26–$29/hour, based on experience and education; overtime opportunities available + full benefits package

Position Highlights:

• Serve as the first point of contact for insured members to process claims, answer inquiries, and update information
• Handle sensitive member data and documents, ensuring privacy, security, and compliance
• Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.)
• Perform administrative/research tasks and support department projects
• Maintain accurate records in Salesforce and other internal systems
• Participate in weekly team meetings and ongoing training as you grow in the role

If you are interested in contributing to a friendly and committed team that makes an impact for its members—and your experience aligns with any of the above—please apply!

Requirements:

• Ideal Background: 2+ years detail oriented customer service experience; financial services, insurance, banking, healthcare claims/billing, or risk/compliance is a plus
• Administrative strengths in organization, communication, and attention to detail
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Salesforce (or other CRM) preferred
• Compassionate, collaborative, and comfortable in a mission-driven, faith-based nonprofit office