Medical Screener - Reception Technician (customer Service)

CSL Plasma Job Posting

The expected base pay for this position at hiring is $14.10/hour - $18.35/hour. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Job Description Summary: Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Job Description:

1. In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process.
2. Performs screening procedures such as blood pressure, pulse, weight, temperature.
3. Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma.
4. May be involved in registering applicant and transfer donors based upon completion of appropriate training.
5. May answer the telephone and answer callers question or transfer call to appropriate staff member.
6. Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process.
7. Ensures the accurate recording of donor data in the electronic donor information management system.
8. Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed.
9. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
10. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization.
14. Perform other job-related duties as assigned.

Education: High school diploma or equivalent required.

Experience: Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience. Must be able to perform basic math calculations.

Working Conditions:

• Ability to understand, remember and apply oral and/or written instructions.
• Ability to understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit cslbenefits.com/cslp.

CSL Plasma operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries.

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.