Manager Supplier Operations & Service

Job Summary

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position is responsible for representing the needs of a specific domain for supplier management services. Customer service, IT, health care management, or data and analytics solutions of the supplier management organization. This includes assessing, identifying, and collaboratively executing on strategic opportunities for supplier management practices and supplier performance. Responsible for building, managing, and monitoring supplier relationships through performance monitoring of contract agreements, and issue resolution, etc. for HCSC operations. Responsible for implementing strategy and developing processes/tools for oversight and entity management to improve processes or results.

Required Job Qualifications

• Bachelor's degree and 5 years of process improvement of core operational functions OR 9 years of process improvement of core operational functions and managing supplier relationships. This should include experience playing lead role in program/project level delivery.
• 1 year management experience
• Project management experience and effective team leadership skills.
• Business knowledge to help HCSC Operations achieve service targets.
• Experience managing supplier relationships and performance.
• Experience managing difficult relationships and resolving conflict.
• Ability to influence, negotiate, and execute while navigating customer relationships.
• Hands on experience using modern operational excellence and continuous improvement methods (LEAN, TPM, 6 Sigma, TQM) with basic knowledge of these methodologies.
• Clear and concise verbal and written communication, analytical and collaboration skills.

Preferred Job Qualifications

• Knowledge of HCSC claim systems
• Knowledge of HCSC Payment Integrity Offerings
• Knowledge of HCSC Payment Integrity Vendors
• Healthcare experience.
• Experience in Contract Management.
• Experience in KPI Management or Performance Metrics Tracking.
• Experience Financial Forecasting.
• Experience in Budget Management or Budgeting.
• HealthSpring experience.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote. Sponsorship is not available.

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $100,000.00 - $180,700.00 Exact compensation may vary based on skills, experience, and location. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.