Manager Of Global End User Services

Manager Of Global End User Services

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to do great things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can do great things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion.

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of IT support professionals across multiple time zones.
• Foster a collaborative and inclusive team culture focused on service excellence and continuous improvement.

Service Delivery & Operations

• Oversee end user support services including desktop support, conference room technology, and remote assistance.
• Ensure consistent and high-quality IT service delivery across all regions.
• Monitor and report on service performance using KPIs and SLAs.

Technology & Process Optimization

• Drive standardization of tools, processes, and policies across global support teams.
• Collaborate with infrastructure, security, and application teams to ensure seamless end user experiences.
• Lead initiatives to improve endpoint management, software deployment, and device lifecycle management.

Stakeholder Engagement

• Act as a key liaison between IT and business units to understand user needs and improve service delivery.
• Communicate effectively with senior leadership on performance, challenges, and strategic initiatives.

Compliance & Risk Management

• Ensure adherence to IT policies, security standards, and regulatory requirements.
• Manage risk related to end user computing and support services.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience.

7+ years of experience in IT service delivery, with at least 3 years in a leadership role.

Proven experience managing diverse teams and delivering IT support across multiple regions.

Experience managing budgets for the purchase of end user equipment.

Strong knowledge of ITIL practices, service desk operations, and endpoint technologies.

Excellent communication, leadership, and stakeholder management skills.

Experience with tools such as ServiceNow, Microsoft Endpoint Manager, and collaboration platforms (e.g., Microsoft 365).

Preferred Skills:

• ITIL or similar certification.
• Experience in a multinational enterprise environment.
• Familiarity with remote work technologies and hybrid workplace support models.
• Experience working in diverse cultural environments.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Depending on location, ability to take advantage of fitness centers
• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $84,000 to $123,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.