Managed Services - AI Operations - Director

Data And Analytics Engineering Director

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimizing algorithms, models, and systems to enable intelligent decision-making and automation. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success. You create a healthy working environment while maximizing client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm’s code of conduct, and independence requirements.

The Opportunity

As part of the Data and Analytics Engineering team, you will lead the delivery of managed services for AI and machine learning systems across various cloud platforms. As a Director, you will set the strategic direction, drive business growth, and maintain impactful executive-level client relations while overseeing multiple projects.

Responsibilities

• Oversee multiple initiatives to secure alignment with organizational goals
• Promote collaboration within the Data and Analytics Engineering team
• Identify market opportunities and convert them into successful outcomes
• Encourage a culture of creativity and problem-solving among team members
• Assess adherence to professional standards and practices in service delivery

What You Must Have

• Bachelor’s Degree
• 12 years of experience

What Sets You Apart

• Preferred field(s) of study: Computer Science, Engineering
• ITIL Certification preferred
• Demonstrating thought leadership in AI/ML systems
• Leading managed services delivery for cloud-native ML solutions
• Overseeing operational health of AI/ML platforms
• Managing client relationships in steady-state delivery environments
• Driving process improvement through automation
• Working with leadership to evolve support models
• Proficiency in observability tools and AI/ML monitoring platforms