Lead Service Manager

Lead Service Manager

An excellent career opportunity is currently available for a Lead Service Manager within the North American Technical Services organization. You will report directly to our Senior Manager of North America Services, and you'll work out of our Des Plaines, IL or Houston, TX location on a Hybrid work schedule. This position will play a key and integral role in managing service and technical support of UOP's refining industry customers, while working in close coordination with the Account Manager. UOP LLC, headquartered in Rosemont, Illinois, USA, is a leading international supplier and licensor of process technology, catalysts, adsorbents, process plants, and consulting services to the petroleum refining, petrochemical, and gas processing industries. UOP is a wholly owned subsidiary of Honeywell International, Inc. and is part of Honeywell's Energy & Sustainability Solutions strategic business group.

Key Responsibilities

The successful Service Manager will accomplish the following for approximately 12 customer sites with active Service Agreements or project implementation needs where services will need to be employed:

• Establish strong customer relationships across several levels of the organization through frequent direct contact and service delivery that helps to increase customer profits and reduces risk
• Deliver on contractual obligations to the customer (Service Agreements, catalyst sales commitments, etc.)
• Collaborate and support to drive service and digital offerings to meet Service financial targets and support efficiency of service delivery.
• Manage the troubleshooting efforts for the assigned customer base with the help of UOP's Technical Service Department personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction
• Maintain a high-level understanding of UOP technologies sufficient to translate customer inquiries and questions to well thought out problem definitions in supporting Technical Services and others to provide focused customer feedback
• Support new unit start-up and catalyst reload activities, determine and coordinate work scope and schedule for UOP on-site support including maintaining internal forecasts, staffing projections, and work process documents
• Work closely with Account Team to share customer intelligence and develop specific strategies to target, win and retain future business, as well as prospecting for new business opportunities
• Identify opportunities for customer value creation by developing leads. This includes service department offerings of inspection, health checks, and workshops as well as proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, looking for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities within existing customer set
• Act as a customer gateway into UOP, providing the background and context needed to allow UOP to deliver the right solutions
• Leverage HON business potential within target accounts (One Honeywell mindset)
• The Service Manager will be assigned to non-Service Solution customers for occasional assistance using The Customer Portal and Misc. Service Agreements. This is expected to be less than 20% of one's time. The Service Manager will work to implement Connected Service Agreements where possible
• Must have ability to travel up to 40% annually to both domestic and international sites (most travel can be planned in advance)

Compensation And Benefits

The annual base salary range for this position is $130K - $163K. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. This position is incentive plan eligible. In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell.

You Must Have

+ Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics + 6+ years of experience in the refining and petrochemicals industries. Experience in LNG processing and Gas processing/Midstream will also be considered as part of the whole body of work experience + Proven expertise in chemical engineering principles and practices + Strong problem-solving and analytical skills + Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results. + Able to collaborate with cross business units to prioritize actions and resources. + Provide timely and concise information to others and using clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively + Able to manage internal work processes through established systems and tools to support the team needs

We Value

+ Bachelor's degree in Chemical Engineering or related field. + 8+ years of experience in chemical engineering. + Significant prior experience in two or more UOP Process technologies is highly preferred + Strong verbal and written communication skills + Solid comprehensive problem-solving skills + Strong mechanical aptitude and troubleshooting skills + Ability to work well independently and in a team environment.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell.

The Business Unit

As a global technology leader, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that reduce emissions, and delivers innovative sustainable materials to our customers across industries. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.