KONE Business Services Agent

KONE Business Services Agent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our KONE Business Services Agent for KONE Finance team in the Moline, IL area? Essential functions include:

• Monitoring, updating and closing work orders in customer portals (including all necessary updates and communications required based on contracts and SLAs for each specific Account).
• Working with customers, branches, account managers and billing team for all pre-invoicing activities within customer portals.
• Single point of contact for customers and branches for all work order activities.

As our KONE Business Services Agent you will bring 2+ years of customer service experience working out of a ticket tool or portal system, alongside a background with Excel. These learned skills could have been acquired via Associates Degree or with work experience. With a background in multi-tasking and demonstrating great attention to detail with a strong communication, you will be successful in this role.

We value your authentic self, diversity, equity and inclusion is embedded in our strategy and values. We offer a collaborative, creative and supportive work environment, passionate about safety, quality and innovation. We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Annual Base Pay Range: The hiring range for this role is $50,800 – $69,850. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. Variable Compensation: KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goal.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.