IT Telecom Engineer III - R0000006065 - 6464

Mobile Device Management Role

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General Summary This role oversees the complete lifecycle, management, support, and reporting of all company mobile and cellular devices, including cell phones, iPads, and PC hardware, while establishing policies and liaising with vendors for optimal service and pricing.

Essential Job Accountabilities

• Develop and manage the enterprise mobile device strategy and lifecycle, including procurement, deployment, configuration, and end-of-life processes, to ensure seamless and efficient mobile operations across the organization.
• Oversee Mobile Device Management (MDM) through Intune and other tools to ensure security, policy compliance, and device management.
• Provide technical support for mobile devices, including setup, configuration, diagnosis, and repair, to ensure employees can work efficiently without interruption.
• Negotiate and optimize cellular plans with carriers, track invoices, and manage vendor relationships to reduce costs and ensure the best service for the company.
• Maintain and audit inventory and records for all devices and applications to ensure accurate tracking and accountability of company assets.
• Analyze, optimize, and ensure correct billing for all company devices to manage expenses and prevent overcharges.
• Implement and manage cybersecurity measures for mobile and PC devices to protect against threats and ensure data security.
• Act as Product Owner for hardware asset management and ServiceNow improvements to streamline processes and enhance service delivery.
• Utilize Apple Business Manager for device enrollment and manage Volume Purchase Program (VPP) licenses to ensure efficient and compliant use of Apple products.
• Stay updated on emerging technologies and trends to make informed recommendations for improvements, ensuring the company remains competitive and innovative.
• Support projects, pilot programs, and Bring Your Own Device (BYOD) initiatives to foster innovation and flexibility in the workplace.
• Train end-users on mobile device technology and maintain Knowledge Base articles to empower employees with the knowledge they need to use technology effectively.
• Facilitate Federated Authentication and support IT governance, policies, and procedures to ensure secure and compliant access to company resources.
• Assist with strategic IT planning, budgeting, and provide technical guidance to team members to support the overall IT strategy and goals of the organization.
• Obtain authorization for non-standard devices and perform other duties as assigned to ensure all technology needs are met and the team operates smoothly.

Education Bachelor\'s degree in information systems, Computer Science, or related field preferred Continuing Education (CE) in industry standard certifications (ITIL, PMP) preferred

Work Experience Minimum of 5 years of relevant experience providing customer care related to mobile support or IT systems within a large, multi-site business environment Minimum of 3 years\' experience working with Intune or other MDM systems Relevant experience with some or all of the following technologies: Apple Business Manager, Microsoft Intune, Mobile Device Management (MDM), Azure Services, ServiceNow platform Experience working in an IT service operation, using ITIL best practices

Knowledge, Skills, and Abilities Understanding of Active Directory Ability to work with minimum supervision Excellent customer service and interpersonal skills Excellent verbal and written communication skills Capacity to solve problems and make decisions in a clear and decisive manner Ability to provide guidance to other team members Distinguishes themselves as the Technical Owner of the Mobile Technology Experience and skills on latest Apple and Android smart phones, tablets

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this