IT Specialist - Managed IT Services - 1032238 - 6689

IT Specialist - Managed IT Services

Technology Services at Illinois is excited to announce an opening for an IT Specialist on the Managed IT Services team. We are seeking a motivated individual to join our team. This position will be responsible for client support activities including, but not limited to, support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. This role also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected. If you’re passionate about technology and thrive in a collaborative community, we encourage you to apply! Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility policy.

Sponsorship for work authorization is not available for this position.

Why Work at Technology Services? Highlights of Employee Benefits

Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected.

Duties & Responsibilities

Provide desktop support:

• Install, configure, and maintain computer based desktop systems running Windows or Macintosh operating systems.
• Maintain the security of the desktops, both physical and operating system.
• Effectively use Endpoint Management systems in the support of desktop systems.
• Support and maintain various desktop-based applications such as MS Office, Teams, Outlook, Banner applications.
• Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.
• Write documentation and knowledge articles as required.
• Investigate and resolve customer satisfaction issues.
• Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.
• Communicate effectively with unit leadership and their staff. Administer and enhance unit IT services.
• Assist with the packaging and deployment of GPO and SCCM task sequences.
• Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation.
• Manage unit networking including activation of ports, troubleshooting and resolving problems.
• Install, manage and troubleshoot networked printers and print servers.
• Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers.
• Facilitate use of centralized, shared, and third party services to meet unit needs most efficiently and cost-effectively.
• Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units.
• Proactively identify gaps in available IT services and resources, and assist in the development of plans to help fill these gaps.
• Participate in IT projects.
• Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration.
• Communicate effectively with other project team members.

Specialty Factors:

High school diploma or equivalent. Any one or any combination totaling two (2) years (24 months) from the following categories: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen.